Orders dispatched within 15 calendar days of payment confirmation.
Return eligible items within 7 days of delivery — no questions asked for defects.
Refund to original payment method within 5–7 business days of return inspection.
We currently ship to all serviceable pin codes across India. We do not offer international shipping at this time. International shipping will be announced when available.
You receive a confirmation email with your Order ID immediately after payment.
Your garment is produced, inspected, and carefully packed by our fulfillment team.
Your parcel is handed to our courier partner. A tracking link is emailed to you.
Metro cities: 5–7 business days · Non-metro / rural areas: 7–10 business days
We use reputed courier partners (Delhivery, Blue Dart, India Post, and similar services) depending on your pin code for optimal delivery speed and reliability.
Once your order is dispatched, a tracking number and carrier link will be sent to your registered email address. You can also contact us at dispatch@theprowl.in with your Order ID to get a status update.
Delivery timelines are estimates. Factors beyond our control — including weather events, natural disasters, public holidays, carrier strikes, or government-imposed restrictions — may cause delays. In such cases we will proactively communicate with you.
In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, we offer a 7-day return window from the date of delivery.
For approved returns due to our error (defective / wrong item / transit damage), we bear the return shipping cost. For any other approved return, return shipping will be at the customer's expense.
Once we receive and inspect the returned item, we will notify you of the outcome within 48 hours. Approved refunds will be processed as follows:
Refunds are credited to the original payment method used at checkout. The timeline after our initiation depends on your bank or payment provider:
Cash on Delivery is not currently available. When introduced, refunds for COD orders will be processed via NEFT bank transfer to the account details provided by you, within 7 working days.
If your order included a coupon discount and only part of the order is returned, the refund amount will be the item price minus the pro-rated discount applied. The coupon discount amount is non-refundable.
If your parcel arrives visibly damaged, do not accept the delivery if possible, or note the damage on the courier receipt. Take clear photographs of the damaged outer packaging and the product inside, and email us at dispatch@theprowl.in within 48 hours of delivery with your Order ID and photos.
We will arrange a full replacement or refund within 5–7 business days upon verification.
If your tracking shows no movement for more than 5 business days or the parcel is marked as delivered but not received, contact us immediately. We will initiate a courier investigation. If the parcel is confirmed lost, we will dispatch a replacement or issue a full refund within 7–10 business days.
Direct product exchanges (same product, different size) are not available at this time. This is because once a garment is shipped, we cannot guarantee inventory of the same item in another size.
For defective items: You may choose between a full refund or a replacement of the same item (same size, subject to stock). We will confirm availability within 48 hours of your return request.
If you need a different size, we recommend placing a new order for the correct size and initiating a return (if eligible) for the original order.
As required by the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is available to resolve any complaints related to shipping, returns, or refunds: